Before placing an order, especially a large one, read the supplier’s shipping, returns and warranty policies. They tell you what happens if something goes wrong.
Shipping
- Processing time — how long before an order ships.
- Shipping methods and costs — standard, express and international options.
- Tracking — is tracking information provided?
- Duties and taxes — who pays for international shipments?
- Damage in transit — how to report it, and how quickly.
Returns
- Time limit for returns.
- Condition requirements — usually unused and in original packaging.
- Exclusions — custom, branded or used items are often non-returnable.
- Restocking fees.
- Who pays return shipping.
Warranty
- What defects are covered (for example, manufacturing defects).
- What is not covered (misuse, normal wear, improper reprocessing).
- How to make a claim.
Tips
- Inspect orders immediately on arrival.
- Photograph any damage before unpacking further.
- Keep packaging until you have checked everything.
- Contact the supplier promptly with your order number.
Custom and private-label orders
Because custom kits and branded instruments are made to order, return terms are usually different. Approve samples and specifications carefully before production.
Read Aurix’s shipping policy and terms and conditions, or contact us with any questions.
