Terms & Conditions

1. Company Overview

Aurix International is a USA-based supplier and distributor of surgical and dental instruments, OEM manufacturing solutions, private labeling services, pre-assembled procedure kits, and customized instrument systems for healthcare professionals, clinics, distributors, dental students, and private-label brands worldwide.

2. Website Use

By accessing this website, you confirm that:

• You are legally authorized to use this website.
• You will not misuse the website or attempt unauthorized access.
• You will provide accurate account and billing information.
• You will not use the website for unlawful or fraudulent purposes.

3. Orders & Payments

All orders placed through Aurix International are subject to acceptance, availability, pricing verification, and payment confirmation.

• Standard orders require full prepaid payment before processing.
• Bulk and distributor orders may require 80% advance payment.
• Remaining balances must be completed before shipment.
• Orders are processed after successful payment confirmation.
• We reserve the right to cancel suspicious or fraudulent orders.

4. Shipping & Delivery

Aurix International ships worldwide using trusted logistics carriers.

• Standard processing time is typically 24–72 hours.
• Custom kits and OEM orders may require additional production time.
• Delivery times may vary due to customs or logistics delays.
• Customers are responsible for applicable import duties or taxes.
• Tracking information is provided after shipment.

5. Custom Instrument Sets & OEM Services

Aurix International offers customized surgical and dental instrument kits, OEM manufacturing, and private labeling services.

• Custom orders are produced according to customer specifications.
• Production begins only after approval and payment confirmation.
• Custom manufacturing timelines may vary depending on complexity.
• Approved custom orders may not be eligible for cancellation.

6. Product Information & Clinical Responsibility

Aurix International supplies professional surgical and dental instruments intended for clinical and educational use.

• Products are supplied non-sterile unless otherwise stated.
• Customers are responsible for proper sterilization before clinical use.
• Product images are for reference purposes only.
• Minor variations in finish or appearance may occur.
• Customers are responsible for verifying product suitability before use.

7. Returns, Repairs & Warranty

All instruments undergo quality inspection before shipment.

• Returns are accepted only for approved manufacturing defects.
• Claims must be submitted within a reasonable timeframe after delivery.
• Products damaged through misuse or improper sterilization are not covered.
• Aurix International may repair or replace defective products at its discretion.

8. Customer Accounts

Customers may create accounts to manage orders, wishlists, and purchasing activity.

• You are responsible for maintaining account confidentiality.
• You are responsible for activities under your account.
• Aurix International reserves the right to suspend suspicious accounts.

9. Pricing Policy

• Prices may change without prior notice.
• Pricing errors may be corrected before order processing.
• Wholesale and distributor pricing may vary by order quantity.
• Shipping charges are calculated separately unless stated otherwise.

10. Intellectual Property

All website content including logos, branding, product images, graphics, videos, text, website design, and product information are the intellectual property of Aurix International.

• Unauthorized copying or reproduction is prohibited.
• Website content may not be reused without written permission.
• Private-label customers may not reproduce Aurix branding.

11. Limitation of Liability

Aurix International shall not be held liable for:

• Indirect or consequential damages
• Delays caused by shipping carriers or customs
• Improper clinical use of products
• Losses resulting from unauthorized website access
• Temporary website downtime or technical interruptions

12. Privacy Policy

Customer information is handled according to the Aurix International Privacy Policy. By using this website, you consent to our data collection, security, and cookie practices.

13. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with applicable laws and regulations. Any disputes shall first be attempted to resolve through direct communication.

14. Changes to Terms

Aurix International reserves the right to modify or update these Terms & Conditions at any time. Updated versions will be published on this page.