Frequently Asked Questions

We primarily serve dental clinics, private practices, dental students, and distributors. Our instruments are designed for everyday clinical use, education, and professional surgical procedures.

Yes. All standard orders are processed on a prepaid basis — full payment is required at checkout. Once payment is received, your order is confirmed and sent for processing within 24–72 hours.

Yes. We offer custom pricing for bulk and distributor orders. These require an 80% advance payment to begin processing, with the remaining 20% balance due before shipment. Contact us for a formal quotation.

Yes. All transactions are securely processed and payment data is not stored after completion. No information is shared with third parties. Transactions may be verified for fraud prevention.

All instruments are manufactured from high-quality surgical-grade stainless steel, engineered for durability, corrosion resistance, and long-term clinical performance.

Yes. All Aurix stainless steel instruments are fully autoclavable and engineered to withstand repeated sterilization cycles under standard dental and surgical autoclave conditions.

Instruments are delivered non-sterile and must be properly sterilized before clinical use, following standard dental or surgical protocols at your facility.

Both. We offer individual instruments, pre-designed clinical kits, and fully custom instrument sets — so you can purchase exactly what you need.

We will notify you before processing your order and offer alternative options or updated delivery timelines. You will never be charged for an unavailable item without prior notice.

Yes. Select your required instruments and submit a request via our website. We review your selection, send a formal quotation by email, and begin production after confirmation and payment. The completed set ships once fully assembled.

Custom orders may need extra time due to instrument availability, production scheduling, and assembly requirements. We work as efficiently as possible without compromising quality.

Standard orders are processed and shipped within 24–72 hours after payment confirmation. Orders are not processed on weekends or public holidays. Delivery times vary by location.

Yes. We ship worldwide via UPS, FedEx, and USPS. International shipping costs are confirmed before dispatch, and delivery timelines may vary due to customs or logistics factors.

Yes. Once your order ships you will receive a tracking number to monitor your shipment in real time. You can also visit the Track Order page on our website.

An account may be required to place orders and track purchases. It enables faster checkout, better order management, and access to your full order history.

We offer replacements or repairs for confirmed manufacturing defects only. Each claim is individually reviewed by our quality control team. Warranty coverage varies by product type and usage conditions.

We always aim to resolve issues through direct communication first. Please reach out to info@aurixinternational.com with your order details and our team will respond promptly. Legal action is only considered if a mutual resolution cannot be reached.