Payment Information

1. Payment Overview

Aurix International processes payments securely through trusted payment gateways and financial institutions to ensure safe and efficient transactions for healthcare professionals, distributors, clinics, dental students, and private-label businesses worldwide.

2. Accepted Payment Methods

We support multiple payment methods for domestic and international customers.

3. Standard Order Payments

Standard WooCommerce orders for surgical and dental instruments are processed on a prepaid basis.

• Full payment is required before order processing.
• Orders are confirmed after successful payment authorization.
• Payment confirmation emails are automatically generated.
• Processing begins once payment verification is completed.

4. Bulk, OEM & Distributor Payments

Bulk distributor orders, OEM manufacturing projects, and private-label healthcare production may follow different payment structures.

5. Payment Security

Aurix International prioritizes secure online payment processing and customer financial protection.

• Transactions are encrypted using secure payment technologies.
• Payment information is processed through trusted payment gateways.
• We do not store sensitive payment card information.
• Fraud prevention systems may review transactions for security purposes.
• Unauthorized or suspicious transactions may be declined or investigated.

6. Currency & International Payments

International customers may be charged according to applicable exchange rates and financial institution policies.

• Prices may be displayed in USD or supported currencies.
• Currency conversion fees may apply through customer banks.
• International wire transfer fees are the customer’s responsibility unless otherwise agreed.

7. Payment Verification

To maintain secure healthcare product transactions, Aurix International may verify orders before shipment.

• Additional identity verification may be requested.
• Orders flagged for fraud protection may experience delays.
• Incorrect billing information may result in payment rejection.

8. Failed or Declined Payments

If a payment fails or is declined, order processing will not begin until successful payment is received.

• Customers should verify billing details before retrying payment.
• Financial institutions may temporarily hold declined transactions.
• Aurix International is not responsible for banking-related delays.

9. Invoices & Documentation

Customers receive payment confirmations and invoices for completed transactions.

• Invoices may include order details and shipping information.
• Business customers may request commercial invoices for customs processing.
• OEM and distributor projects may receive formal quotations and production invoices.

10. Limitation of Liability

Aurix International shall not be responsible for:

• Bank processing delays
• Currency exchange fluctuations
• Third-party payment gateway interruptions
• Incorrect customer billing information
• Unauthorized use of customer payment methods