Return & Refund Policy

1. Policy Overview

Aurix International supplies professional surgical and dental instruments, customized procedure kits, OEM manufacturing services, and private-label healthcare products for clinics, distributors, healthcare professionals, hospitals, and dental students worldwide.

Due to the professional and medical nature of our products, returns and refunds are handled carefully to maintain product integrity, quality standards, and customer safety.

2. Return Eligibility

Customers may request a return or replacement under approved circumstances.

• Items received with manufacturing defects
• Incorrect products shipped by Aurix International
• Products damaged during shipping transit
• Approved warranty-related issues

All return requests are subject to inspection and approval by our quality control team.

3. Non-Returnable Products

Certain products and order types are not eligible for return or refund.

4. Return Request Process

Customers requesting a return, replacement, or refund should follow the process below:

5. Refund Policy

Refund approvals are determined after claim review and quality inspection.

• Approved refunds are issued through the original payment method.
• Refund processing times may vary depending on financial institutions.
• Shipping costs are generally non-refundable unless caused by our error.
• Partial refunds may apply depending on product condition.

6. Replacements & Repairs

Aurix International may offer replacements or repairs for eligible products.

• Manufacturing defects may qualify for free replacement.
• Warranty-related repairs are reviewed individually.
• Replacement shipping timelines may vary based on stock availability.
• Products damaged through misuse are not covered.

7. Damaged or Incorrect Shipments

Customers should inspect all shipments immediately upon delivery.

• Damaged packages should be reported promptly.
• Photographic evidence may be required.
• Incorrect products should remain unused and in original packaging.
• Shipping carriers may also require claim documentation.

8. Order Cancellation Policy

Standard orders may be canceled before shipment processing begins.

• Custom procedure kits may not be cancelable after production starts.
• OEM manufacturing orders may require cancellation fees.
• Private-label production orders are generally non-cancelable after approval.

9. Return Shipping Responsibility

Return shipping responsibilities depend on the reason for return approval.

• If the issue is caused by Aurix International, return shipping may be covered.
• Customers may be responsible for shipping costs in non-defective return situations.
• International return shipping fees and customs charges are the customer’s responsibility unless otherwise approved.

10. Limitation of Liability

Aurix International shall not be held responsible for:

• Improper clinical use of products
• Damage caused by incorrect sterilization procedures
• Unauthorized product modifications
• Third-party shipping delays or customs issues
• Losses caused by incorrect customer shipping information