Shipping Policy

1. Shipping Overview

Aurix International ships surgical and dental instruments worldwide to clinics, healthcare professionals, distributors, dental students, hospitals, and private-label businesses.

We work with trusted global logistics providers to ensure secure and timely deliveries while maintaining professional packaging and reliable shipment handling standards.

2. Order Processing Time

Orders are processed after successful payment confirmation. Processing timelines may vary depending on order type, stock availability, customization requirements, and production schedules.

3. Shipping Carriers & Delivery Services

Aurix International partners with trusted international carriers to provide secure and trackable deliveries worldwide.

4. International Shipping

Aurix International provides worldwide shipping for surgical and dental instruments.

• International shipping availability may vary by country.
• Customers are responsible for import duties and customs taxes.
• Customs clearance procedures may affect delivery times.
• International regulations may restrict certain medical products.
• Customers are responsible for verifying import requirements in their country.

5. Shipment Tracking

Once your order has been shipped, tracking information will be provided via email or through your customer account dashboard.

• Tracking numbers are issued after shipment dispatch.
• Tracking updates depend on carrier systems.
• Delivery status can be monitored in real-time.
• Customers should contact the carrier directly for transit-related updates.

6. Custom Kits & OEM Production Shipping

Custom instrument kits, OEM manufacturing projects, and private-label orders may require additional production and assembly time.

• Production begins after payment and approval confirmation.
• Shipping timelines depend on production schedules and order volume.
• Customers will receive estimated timelines before dispatch.
• Large OEM orders may ship in multiple consignments.

7. Shipping Delays

While Aurix International works to ensure timely deliveries, delays may occur due to factors beyond our control.

• Customs inspections
• Weather conditions
• International logistics disruptions
• Carrier operational delays
• Public holidays or peak shipping seasons

Aurix International is not responsible for delays caused by third-party shipping carriers or customs authorities.

8. Lost, Damaged, or Delayed Shipments

Customers should inspect shipments immediately upon delivery.

• Claims for damaged shipments must be reported promptly.
• Photographic evidence may be required for claims processing.
• Lost shipment investigations depend on carrier procedures.
• Replacement decisions are reviewed individually.

9. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

• Incorrect addresses may result in delivery delays.
• Additional shipping charges may apply for returned packages.
• Aurix International is not responsible for failed deliveries caused by incorrect customer information.