Here are answers to questions we are often asked. Also, for anything not covered, contact our team.
Who is Aurix International?
Aurix International is a USA-based supplier and distributor of surgical and dental instruments, founded by Abdul Raffay to continue a four-generation legacy in instrument manufacturing.
Who do you supply?
Generally, clinics, dental schools, hospitals, distributors and private-label brands worldwide.
What are your instruments made of?
In general, our instruments are manufactured from surgical-grade stainless steel. In addition, ask us for specifications on any product.
Do you offer pre-assembled kits?
Yes. Our kits cover procedures such as root elevation, atraumatic luxation, surgical extraction and orthodontic wire control. See the Oral collection.
Can I build a custom kit?
Yes. Additionally, use the kit builder to search our instrument catalogue, arrange your tray and submit it for a quote, typically within 48 hours.
Do you offer OEM and private label?
Yes. Also, we offer OEM manufacturing, private labelling and custom branding. See OEM & private label.
Do you offer wholesale pricing?
Yes, for clinics, groups, schools and distributors. See wholesale.
How do I pay?
Standard orders are prepaid. Bulk and distributor orders may require an advance payment. Full details are in our terms and conditions.
Do you ship internationally?
Generally, we serve customers worldwide. See our shipping policy for details.
Are instruments supplied sterile?
Instruments are generally supplied non-sterile and must be cleaned and sterilised before first use.
What if something is wrong with my order?
Inspect your order on arrival and contact us promptly with photos of any issue. See our FAQs and policies for returns information.
